As Nonprofit organizations increasingly depend on Salesforce Nonprofit Cloud to power fundraising, program delivery, and impact measurement, post-implementation challenges threaten to undermine this investment. Managed Services—delivering ongoing support, fractional administration, and strategic advisory—offer a cost-effective, scalable model that reduces operational risk and maximizes long-term value. For mission-driven organizations, Managed Services are not simply a support function—they are a strategic lever for sustainability, innovation, and impact.

Salesforce’s Nonprofit Success Pack (NPSP) has been a trusted CRM foundation for Nonprofits for over a decade. However, with Salesforce’s strategic investment shifting toward Nonprofit Cloud (NPC), organizations continuing on NPSP face mounting operational, technical, and strategic risks. While NPSP remains supported, its active development has ceased, and the feature gap with NPC is rapidly expanding. Nonprofit leaders should act now to develop a migration strategy and conduct a comprehensive risk assessment to safeguard their mission impact and long-term Salesforce investment.